Privacy Policy
Effective Date: 1/30/2026
Last Updated: 1/30/2026
Arena Esthetic (“we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, book services, purchase products, or communicate with us through email, text message, or other digital channels.
By using our website or providing your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information in several ways, including when you voluntarily provide it and when it is collected automatically.
Information You Provide Directly
This may include:
Full name
Email address
Phone number
Appointment or booking details
Purchase and payment information
Messages or inquiries you send us
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent on the site
Cookies and similar tracking technologies
This information helps us understand how our website is used and improve the experience for our visitors.
2. How We Use Your Information
We use your information for legitimate business purposes, including to:
Provide and manage services, bookings, and products
Communicate with you about appointments, updates, and support
Send marketing messages only where you have provided consent
Improve our website, services, and customer experience
Maintain security and prevent fraud
Comply with legal and regulatory requirements
We do not use your personal information for purposes that are materially different from those described without providing notice where required by law.
3. Scheduling & Booking Platforms (GoHighLevel / LeadConnector)
We use third-party platforms to operate our booking and client communication systems, including GoHighLevel (LeadConnector). When you schedule an appointment, your information may be processed and stored through these systems for appointment management, reminders, service-related communication, and business operations.
4. Payment Processing (Stripe)
Payments and deposits are processed securely through third-party payment providers, including Stripe. Arena Esthetic does not store or have direct access to your full payment card details. Stripe may collect and process payment information in accordance with its own privacy and security policies.
5. SMS & Text Messaging (TCPA Compliance)
If you provide your phone number and opt in to receive text messages, you consent to receive automated or non-automated SMS messages from us, including appointment reminders, service notifications, and promotional messages where permitted.
Important SMS Disclosures
Message frequency may vary
Message and data rates may apply
Consent to receive text messages is not a condition of purchase
You may opt out at any time by replying STOP
You may reply HELP for assistance
We maintain records of SMS consent to comply with the Telephone Consumer Protection Act (TCPA) and carrier requirements.
6. Email Communications
If you subscribe to our emails or provide your email address, we may send service-related or promotional emails. You may unsubscribe at any time using the link provided in our emails.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, analyze usage, and improve performance. Cookies may collect technical and behavioral data such as browser type, session duration, pages visited, and interactions with our site.
You can control or disable cookies through your browser settings, though some website features may not function properly if cookies are disabled.
Do Not Track (CalOPPA Notice)
Some browsers offer a “Do Not Track” setting. At this time, our website does not respond to all Do Not Track signals.
8. Sharing of Information
We do not sell your personal information.
We may share information only when necessary with trusted third-party providers, including:
Payment processors (e.g., Stripe)
Scheduling and booking platforms (e.g., GoHighLevel / LeadConnector)
Email and SMS service providers
Website hosting and analytics providers
Legal or regulatory authorities when required by law
All third parties are required to safeguard your information and use it only for authorized purposes.
9. Data Retention
We retain personal information only as long as necessary to:
Provide services
Maintain records required by law
Enforce agreements
Document consent and compliance
When information is no longer needed, it is securely deleted or anonymized.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. While we take security seriously, no system can be guaranteed to be completely secure.
11. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have specific rights regarding your personal information, including:
Right to Know what personal information we collect, use, or disclose
Right to Delete personal information, subject to legal exceptions
Right to Correct inaccurate personal information
Right to Opt-Out of the sale or sharing of personal information (we do not sell data)
Right to Non-Discrimination for exercising your privacy rights
You may submit a privacy request by contacting us using the information below. We will verify requests as required by law.
12. Children’s Privacy
Our website and services are not intended for children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If such information is discovered, it will be promptly deleted.
13. Your Rights & Choices
Depending on your location, you may have the right to:
Access or request a copy of your personal information
Request correction or deletion
Withdraw consent for marketing communications
Requests can be made using the contact information below.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: [email protected]
Business Name: Arena Esthetic
Terms of Service
Effective Date: 1/30/2026
Last Updated: 1/30/2026
Appointments & Booking
Arena Esthetic provides services by appointment only. All appointments must be scheduled through our online booking system. Appointment times are reserved exclusively for the client who books them.
Deposits & Payments
A deposit is required to secure all appointments unless otherwise stated. Deposits are applied toward the total cost of the service.
Deposits become non-refundable within 24 hours of the scheduled appointment.
Remaining balances are due at the time of service.
Payments are processed securely through third-party providers (e.g., Stripe). Arena Esthetic does not store full payment card details.
Cancellation & Rescheduling
Clients may cancel or reschedule an appointment up to 24 hours prior to the scheduled appointment time.
Cancellations or rescheduling requests made within 24 hours are not permitted.
Deposits are forfeited once the 24-hour window has passed.
No-Show & Late Arrival Policy
A no-show includes failure to arrive for an appointment or arriving more than 10 minutes late.
No-shows result in forfeiture of the deposit.
Arena Esthetic reserves the right to restrict or refuse future bookings after a no-show.
Service Eligibility & Studio Policies
Arena Esthetic is a women-only studio.
Guests are not permitted at appointments, including friends or children.
Arena Esthetic reserves the right to refuse service for safety, sanitation, or policy violations.
Client Responsibility & Health Disclosure
Clients are responsible for disclosing all relevant medical conditions, medications, allergies, or recent skin treatments prior to service.
Arena Esthetic is not liable for adverse reactions resulting from:
undisclosed contraindications
failure to follow pre-care or aftercare guidance
improper at-home treatment
Right to Refuse Service
Arena Esthetic reserves the right to refuse or discontinue services at any time for reasons including, but not limited to, client safety, contraindications, inappropriate conduct, or policy noncompliance.
Website Use & Intellectual Property
All content on this website, including text, branding, logos, and materials, is the property of Arena Esthetic and may not be copied or used without written permission.