Policies
Please read carefully before booking. By booking an appointment with Arena Esthetic, you agree to the following policies.
Located: Home Based
Lake Elsinore, CA
Our Policies
01. Women only
Arena Esthetic provides services exclusively to women.
02. Appointment-only
Walk-ins are not accepted.
03. No guests
Please arrive alone. Children, friends, or additional guests are not permitted.
04. Late arrivals
Clients arriving more than 15 minutes late may be asked to reschedule and will forfeit their deposit.
05. Right to refuse service
Services may be refused or modified for safety, sanitation, or policy violations.
06. Health disclosure
Clients are responsible for disclosing all relevant medical conditions, medications, or recent skin treatments prior to service.
07. Cancellation Policy
- Clients may cancel their appointment at any time after booking up to 24 hours before the scheduled appointment with deposit refund.
- Cancellations are not permitted within 24 hours of the appointment, and the deposit will not be refunded.
08. Rescheduling Policy
- Clients may reschedule their appointment at any time after booking up to 24 hours before the scheduled appointment.
- Rescheduling is not permitted within 24 hours of the appointment.
Deposits are not transferable once the 24-hour window has passed.
09. No-Show Policy
A no-show is defined as:
-Failing to arrive for your scheduled appointment
- Arriving more than 15 minutes late
- The deposit is non-refundable
- Future booking privileges may be restricted or declined
10. Deposit & Payment Policy
- A deposit is required to secure all appointments.
- Deposits are applied toward the service total.
- Deposits become non-refundable within 24 hours of the appointment.
- Remaining balances are due at the time of service.
All About Chemical Peels
Before Chemical Peels
Please read all policies on this page before your appointment
Please skip products with ingredients on our contraindications list below.
Stop using retinoids, exfoliants, and harsh skincare products 14 days before
Avoid waxing or other strong treatments on the area for 1 week before
Avoid direct sun exposure/tanning for at least 1 week prior
Inform your provider of any skin conditions or medications
Love your Renewed skin
Aftercare
Avoid direct sun exposure/tanning & wear SPF daily
Do not pick, peel, or scratch flaking skin
Avoid waxing or other strong treatments on the area for 1 week before
Use gentle cleanser and skincare only
All About Brows
Before & After Brows
Brows that bring balance and confidence
Before your Service
Please read all policies listed
Arrive without makeup on serviced area
Please skip products with ingredients on our contraindications list below.
Results may vary, as every brow and skin type is unique
Tint/Stain Aftercare
Avoid water, steam, saunas for 48 hours
Do not apply makeup for 48 hours
Avoid touching or brushing brows excessively
Do not wash or scrub the brow area
Avoid makeup, oils, and skincare on brows
Love your brows!
Brows are a defining feature of your face, restoring shape and bringing harmony to your features.
Lamination Aftercare
Do not wash or scrub the brow area for 48 hours
Avoid water, steam, saunas for 48 hours
Avoid touching or brushing brows excessively
Oil or moisturize brows daily
All About waxing
Before & After Waxing
Before your Service
Please read all policies on this page & here are some important tips to prepare for your appointment:
Let Your Hair Grow
• Hair should be about the length of a grain of rice
• Avoid shaving before your appointment, as hair that is too short may not be removed completely. Hair should be about the length of a grain of rice. Approximately 3 weeks of hair growth is ideal.
2. Shower & Exfoliate Gently
• Exfoliate the area lightly 24-48 hours before your appointment to remove dead skin and help prevent ingrown hairs.
• Skip lotions, oils, or creams on the day of your appointment.
3. Stay Hydrated
• Drink plenty of water leading up to your appointment. Hydrated skin is more elastic, making the waxing process less painful.
4. Avoid Caffeine and Alcohol
• Skip caffeine and alcohol before your wax, as they can make the skin more sensitive.
5. Dress Comfortably
• Wear loose, breathable clothing to prevent irritation after your appointment.
Love your skin!
Smooth skin, zero hassle—wax once and enjoy weeks of confidence.
Aftercare Tips
Follow these aftercare tips to protect your skin:
1. Avoid Heat and Sweat
• For the first 24-48 hours, avoid hot showers, saunas, steam rooms, pools/hot tubs, ocean and strenuous workouts that cause excessive sweating. Heat can irritate the freshly waxed skin.
2. Skip Tight Clothing
• Wear loose, breathable clothing to prevent friction and irritation on freshly waxed areas.
3. No Touching or Scratching
• Avoid touching or scratching the waxed area to prevent bacteria from entering open follicles and causing irritation or breakouts.
4. Exfoliate
• Wait 24–48 hours after waxing before exfoliating. Then exfoliate 4 times a week using either a gentle chemical or physical exfoliant — avoid doing both on the same day.
5. Moisturize Daily
• Keep the area hydrated with a gentle, fragrance-free moisturizer
• Avoid perfumes, harsh soaps, and any alcohol-based products on the waxed area for the first 24-48 hours.
6. Avoid Sun Exposure
• Avoid direct sun for 72 hours after waxing
7. Schedule Regular Appointments
• To maintain smooth, hair-free skin, we recommend scheduling your next wax appointment every 4-6 weeks.
Contraindications
PRODUCTS, INGREDIENTS & MEDICATIONS
Please discontinue use of the products and medications listed below for 10 days prior to your appointment. Use of these products may increase skin sensitivity and risk of irritation, lifting, or injury.
Prescription & Medical Products
• Isotretinoin (Accutane) — services contraindicated for 12 months
• Retin-A / Tretinoin
• Adapalene (Differin)
• Tazarotene
• Prescription acne treatments
• Topical or oral antibiotics
• Topical or oral steroids
• Blood-thinning medications (including aspirin therapy)
Active Skincare Ingredients
• Retinol or retinoids (Vitamin A derivatives)
• Alpha hydroxy acids (glycolic, lactic, mandelic)
• Beta hydroxy acids (salicylic acid)
• Benzoyl peroxide
• Hydroquinone
• Chemical exfoliants or resurfacing products
• Exfoliating enzymes or scrubs
TREATMENTS & PROCEDURES
Clients must not have received the following treatments within 14 days of their appointment unless otherwise stated. Services must be rescheduled if the skin has not fully healed.
Face & Body Waxing or Chemical Peels
• Chemical peels (light, medium, or deep)
• Laser treatments (laser hair removal, IPL, resurfacing)
• Microneedling or RF microneedling
• Microdermabrasion
• Dermaplaning
• Excessive sun exposure or sunburn
• Recent surgery in the treatment area
Brow Lamination & Tinting
• Chemical peels or exfoliation in the brow area
• Retinol or acid use in the brow area
• Botox or dermal fillers in the brow area (within 14 days)
• Recent brow waxing or threading (within 48 hours)
• Previous lamination within the last 6–8 weeks
MEDICAL CONDITIONS & ACTIVE SKIN ISSUES
Services cannot be performed if the client currently presents with any of the following conditions in the treatment area. Medical clearance may be required.
Active Skin Conditions
• Open wounds, cuts, abrasions, or scabs
• Active rash, irritation, or inflammation
• Sunburn
• Active acne lesions or cysts
• Skin infections (bacterial, fungal, or viral)
• Cold sores or herpes simplex outbreak
• Warts, skin tags, or lesions in treatment area
• Undiagnosed skin abnormalities or moles
Medical Conditions
• Uncontrolled diabetes
• Autoimmune disorders
• Blood clotting disorders
• Compromised immune system
• Active chemotherapy or radiation treatment
• Skin cancer in the treatment area
• Severe varicose veins (for body waxing)
• Epilepsy (without medical clearance)
• Heart conditions requiring medical supervision
• Pregnancy or breastfeeding (certain services and products may be restricted)